We will begin the implementation of a brand new mail server starting Feb.1, 2012.

We will send an email to the Administrative contact we have on file for your Web Hosting Account with the date and time we have scheduled to migrate your services over to the new mail server. We do not expect a significant amount of downtime during the migration.

If you store emails on the mail server we will supply you with instructions on how to migrate your emails from the old to the new server. We will also supply instructions on how to set up your POP3 Accounts.

Along with the new server, you will have a new webmail program called Mail Enable. You will have access to individual SPAM settings and there will no longer be a separate Admin login.

Please refer to the Knowledgebase in the coming days for articles on how to manage and operate your new Mail server/webmail system, or for any questions you may have.

Please Submit a Helpdesk Ticket with the questions you may have regarding the migration process.

If you are currently using the Free parking email account, you will remain on the original mail server. These migration processes will not affect your email account.

You can purchase the new feature to create Web Forms in your Kwiksites website. You can create a Contact Us email submission form. Or you can create an information request form. And if want to bring your website to the next level, you can create a New Order form.

You can customize this simple Web Form to have the Headings that you need. 

Submit a Helpdesk ticket if you are interested in adding this feature to your Kwiksites Web site! 

Thank you very much. 

Tanis Arcuri
Arvic Search Services Inc. 

We have received information that some clients using the Icewarp webmail system have lost the Contacts that they had set up on the server.

Since Icewarp is a third party provider of the webmail software we contacted them directly to have the issue fixed. Icewarp responded that the loss of Contact information is a known issue within their software and they are fixing it. Unfortunately, they were unable to provide information to us on how to retrieve the lost Contacts.

Below are quick keyword instructions on how to import/export contacts so that if you use your Contacts through webmail continuously, you will have a way of easily importing them for use if the Contacts are lost once again. The instructions below are for when you are using the Advanced webmail view. The instructions are similar for the Basic and Mobile interface's as well.

This is a temporary process that hopefully will address your need to be able to have access to your Contacts while Icewarp works on fixing the issue. Or until the issue grows to no longer be acceptable and we find another webmail provider.

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Add New Contact

Go to New
Contact
Insert your contact's information
Save

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Export

Once you have created all your Contacts, you can Export them into a backup file

Tools
Import/Export
Select Source Contact Folder
Select CSV Separator
Export CSV file
Export

We suggest the following export filename: webmail_addressbook_date.csv.

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Import

If your Contacts are removed from your webmail account, you can Import your webmail_addressbook_date.csv file.

Tools
Import/Export
Upload your backup file
Select Destination Folder - Contacts
Import
If your Import file has column headings then check the checkbox to Skip first line in csv.
Import

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A new Knowledgebase article was published describing how you can login to your webmail account and see how much Disk Space you have.

Why would you need to do this?

A. Troubleshooting Mail issues:
If you aren't receiving emails one day, it may be because there isn't sufficient space left in your disk quota to allow for the receipt of that email. Get confirmation by finding how much space is available. (if you have sufficient disk space and you still aren't receiving mail.... send us a ticket!)

You may have received an error message saying that your mailbox exceeds its disk quota. Now you can confirm how much mail you have in account.

B. To track if you need to increase your Disk Storage or not. If storage is becoming an issue and you are constantly watching your disk space climb... perhaps its time to increase your space and give you a little more breathing room.

... Did you also know that there are 3 different versions of the Webmail Interface? There is Advanced, Basic, and Mobile!

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SMTP Sending issues
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Please look at your Outgoing SMTP mail server that is listed in your POP3 Microsoft Outlook email client program.

Your Outgoing SMTP server should be the SMTP of your current Internet Service Provider (ISP). Therefore, if you have Shaw, Telus, Bell, or another company providing your Internet service at the site where you are accessing your computer, then please ensure that the corresponding SMTP server listed below is in your POP3 account settings.

To check your Account Settings in Outlook:

Open Outlook
Select File
Go to Account Settings
Double-click the email account in question
Under Server Information you should have:

Incoming mail Server: mail.yourdomainname.ca
Outgoing mail Server (SMTP): your ISP server as listed below

Telus: smtp.telus.net
Shaw: use the Shaw SMTP look up function: http://www.shaw.ca/Support/Internet/Email/Email-Setup/Use-Email-Client/
Bell: smtp.questzones.ca
Other: please contact your provider to receive the correct Outgoing SMTP mail server

If the outgoing SMTP mail server listed in your Account Settings is your ISP server, is spelled correctly and you still are unable to send emails; then please contact your ISP to have them troubleshoot and resolve the Sending issue with your mail.

Thank you very much.

Tanis Arcuri
Arvic Search Services Inc.
www.arvic.com   www.cadomains.ca   www.chilifish.com   www.kwiksites.com   www.tmweb.com   www.arvicsecure.com

Kwiksites is a system we created to give you a fully designed website ready to get you and your business online immediately. 

You can have your content online within 10 minutes. Create your About Us, Products & Services and Contact Us pages so that you can start directing people to your web site through your business cards, letterhead, and print or online advertising. 

You don’t have to wait for the $1000+ to build your custom web site, or for you or your friend/family member to find spare time to build your site. Nor do you need to settle for one of those disappointing “Under Construction” pages. 

You can have your professional online presence instantly! 

Your Kwiksites includes: 

1 Year Domain name registration (yourbusinessname.ca, .com, etc.)

1 Year Barebones web hosting package (500MB disk space, 5GB bandwidth)

5 email accounts

20+ design templates to choose from

24/7 access to update, add, edit your website

Content Management application included - No Web editing software needed!

Call us now to order your Kwiksites for only $150, or join for a free 30 day trial at www.kwiksites.com

This Helpdesk will service requests from our Web Hosting, Domain Name registration and Incorporation/Corporate clients.

All Helpdesk Tickets will be responded to in order of importance, and in accordance to your Service Level.

Please ensure that you have your Domain name or Incorporation name, your Full name, a valid email address and an explanation of your issue in your Helpdesk Ticket so that we can better serve you.

Thank you very much.

Tanis Arcuri
Arvic Search Services Inc.

www.arvic.com  www.tmweb.com  www.cadomains.ca  www.chilifish.com  www.kwiksites.com  www.arvicsecure.com