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Notice to all our Arvic, CA Domains and Chilifish clients.
Posted by Amanda Jappert on 04 August 2017 11:24 AM

As of August 31, 2017, we will no longer be offering free email accounts with a simple domain purchases.

 

Due to the overwhelming request for email support both within our servers and with other people’s mail servers, we have concluded, that initial support and email setup will be provided with your mail account free of charge, however support services subsequent to and outside of those will require a support contract at the rate of $50 per hour with a minimum charge of ½ hour for each support ticket. We can research other individual’s problems as they relate to you but cannot guarantee a resolution to issues outside of our own services. Again, this support will be at your own expense.

 

If you currently have one of these free services then you will be required to add/change your hosting plan, or purchase an email only hosting. We will cease offering this service as of the end of August 2017.  You can visit our hosting website chilifish.com to see in greater detail the hosting packages we offer or contact our office to find out more.

 

Please send an email to our help desk team at helpdesk@arvic.com  or visit our helpdesk system at helpdesk.chilifish.com if you would like to be set up on new services. If we do not hear from you prior to the end of August 2017, you risk losing your email services.

 

This situation only applies if you are not currently hosting a website with us or have not purchased an email service only package from us. This will allow us to better provide service and support to our paying clients.

NOTE: Free Email support for our existing clients does not include researching issues occurring outside of our own systems and will be performed at our specified support cost. Purchase of web hosting or email services, constitutes agreement and acceptance of these terms of support

 

We do apologies for any inconvenience this may cause. All feedback is welcome and appreciated.

 

Sincerely,

 

CA Domains/Arvic Search Services.


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