Knowledgebase
Logging into your Icewarp Webmail User/Administrator accounts
Posted by Larry Boychuk on 28 January 2011 10:05 AM

Icewarp Webmail gives you direct access to the email server to send/receive your emails. 

 

All of the email accounts that you currently have with us will be User accounts. However, one of those User accounts will also have Administrative rights.

1) User Account:

This is simply an email address to be used to access your webmail and to activate a POP3 email client program. 

2) Administrator Account:

One email account in your email profile can be set up as the Administrator. This email account will be able to add/remove/edit email addresses from your account, as well as being able to function as a normal User Account on webmail and POP3 email client programs.

If you need an Administrator Account set-up, please sent us a Helpdesk ticket with the email account and domain name information we will need to set up the account.

 

Login to User Account:

http://mail.yourdomainname.ca

Username: user@yourdomainname.ca
Password: enter the existing password (Chilifish does not have access to your existing passwords; we are only able to reset forgotten passwords. Send your Reset request through the Helpdesk system for the fastest response. Please note that resetting passwords can affect current POP3 account settings)

 

Login to Administrator Account:

http://mail.yourdomainname.ca/admin

Username: user@yourdomainname.ca
Password: enter the existing password (Chilifish does not have access to your existing passwords; we are only able to reset forgotten passwords. Send your Reset request through the Helpdesk system for the fastest response. Please note that resetting passwords can affect current POP3 account settings)

If an email address does not have Administrator rights, then this login will fail. You will need to login using the User Login information above.

Administrators have the ability to Add new users, Delete users and Edit existing users. 

To Add a New User:

Click on the New User Tab

            Alias – enter in just the new alias, such as webmaster

            Username – enter the full email, webmaster@yourdomainname.ca

            Password: enter the password you have chosen*.

            Confirm: Re-enter the password you have chosen

*Passwords must be 8-12 characters long, must have an uppercase letter, a number and no special characters ($#%&^) 

Edit User Accounts:

Click on the individual email account requiring the update.

That will open up the Account’s settings

You will be able to add email forwarding, or set up an Autoresponder or change the User Account Password.

 

Please Note: Any changes you make to the Email account Profile as an Administrator cannot be undone. All changes are permanent and can affect other processes and systems.

Send a Helpdesk ticket to us requesting to have an email address in your Account set up as an Administrator. Common email addresses such as “postmaster”, “webmaster”, will not be set up with Administrator rights.

It is also recommended that there only be one Administrator within the email account profile. We may refuse a request to set up numerous Administrators in your email account profile.

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