Knowledgebase
Set up your IMAP account on your Mobile Device - Smartphone/Tablet
Posted by Larry Boychuk on 28 June 2011 02:55 PM

Setting up your email account on your Blackberry/iPhone/Android

I would not say we are all workaholics… it is just that our Smart Phones make it so easy to work remotely. So for all of you that like your emails… and all of you that like your phones… here is a quick guide on how to get your emails on your phones.

Note: These settings and instructions may or may not be exact for your particular version of the product or operating system. Go to your phone Provider to assist you in the setup of your email accounts on your phone.

To set up your email account you will need from us:
Username: which is your FULL email address
Password: your individual and private password for that email address
and Incoming Mail server information (mail.domainname.ca)

Submit a Helpdesk Ticket if you do not have the 3 items listed above and we will resend your Domain Activation email to you.

Blackberry

  1. Open the email Application
  2. Settings
  3. Set Up
  4. Email Set Up
  5. Add new email address
  6. Enter the email address
  7. Enter your Password
  8. Incoming Mail server :provided to you in your Domain Activation email (mail.domainname.ca)
  9. Outgoing mail server: your Phone Provider will have this information available during this set up, or you can call them to assist you in creating this email account
  10. Done

iPhone

  1. Open the email application
  2. Settings
  3. Mail, Contacts, Calendars
  4. Add Account
  5. Select "Other" account
  6. Set up the Account as IMAP
  7. Enter the email address
  8. Enter your password
  9. Incoming Mail server :provided to you in your Domain Activation email (mail.domainname.ca)
  10. Outgoing mail server: your Phone Provider will have this information available during this set up, or you can call them to assist you in creating this email account
  11. Done

Android

  1. Open the email application
  2. Press Menu
  3. Accounts
  4. Add new Account
  5. Enter the email address
  6. Enter your Password
  7. Select IMAP (unless you have specified to have an POP3 account)
  8. Incoming Mail server :provided to you in your Domain Activation email (mail.domainname.ca)
  9. Outgoing mail server: your Phone Provider will have this information available during this set up, or you can call them to assist you in creating this email account
  10. Make sure your Username and Password are full and correct
  11. Name your account and enter your Display Name
  12. Done

Outlook & other POP3 email client Users

If you have a POP3 account set up on your PC or laptop for the same email address you are setting up on your phone, please follow the instructions to set up your Outlook settings.

When using a third party email client program such as Outlook you would have already set Outlook to immediately delete emails from the server when you Send/Receive into Outlook. This keeps the email server clean and saves you time managing and maintaining the mail server disk space.

However, for remote access to your emails you may wish to leave a copy of an email on the server for a short amount of time. This will allow you to see emails on your smartphone or via webmail that you have already downloaded to your Outlook.

Set up your POP3 Outlook account

Note: These settings and instructions may or may not be correct for your particular version of the product or operating system. Go to http://office.microsoft.com/en-ca/outlook-help/ for specific Set up instructions.

  1. Open Outlook
  2. File
  3. Account Settings
  4. Click on your email account
  5. More Settings button
  6. Advanced Tab
  7. Check – Leave a copy of messages on the server
  8. Check – Remove from server after 2 days (any longer than 2 days and you could risk using up email disk storage space)
  9. Check – Remove from server when Deleted from “Deleted Items”

Sent Messages from Smartphone

Your Smartphone IMAP account will save any messages you send from it, but those Sent messages will not be saved in your Outlook account. If you need to keep a record of a Sent email message you can Carbon Copy yourself to your sent email message and set up a Rule within Outlook to automatically file those emails to your Sent folder. This will allow you to keep excellent send/receive records for all your emails in Outlook even though you use both Outlook and your smartphone.

Set Up Outlook Rule

1. Go to File
2. Rules and Alerts
3. New Rule
4. When a message comes from your email address move it to the Sent folder

Rule - Sent Items in Outlook

(33 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Help Desk Software by Kayako fusion